I'm griping at you Kroger.
Every darn week, I make my curbside order and every darn week, I check the do not substitute box for all items.
Every week, I receive substitution suggestions over my smart phone asking me to log in and decide. Almost every week, I catch that message in time and reply no substitution on page after page of suggestions.
Sometimes I do not have my phone on me or I am late to reply. I then get crap I did not ask for and had previously stated no substitutions. I get charged for this stuff that ends up in the garbage. I DO NOT LIKE VANILLA BOOST!!! I WAS BARELY ABLE TO CHOKE DOWN THE STRAWBERRY VARIETY!!!
I have complained to all, with NO results. I have searched to internet and found YouTube videos of comedians questioning whether no really means no. I have ran across companies extolling the virtues of NO DOESN'T REALLY MEAN NO... as a reliable business model.
Just a couple...
- https://www.carolroth.com/blog/when-no-doesnt-mean-no/
- https://www.inc.com/howard-tullman/no-doesnt-always-mean-know.html
I certainly can't put my experience with Kroger on the level with a rape, but it is damn aggravating as hell.
Hence this gripe on a blog that no one will likely ever see. It's just another avenue to vent sometimes.
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